Privacy policy
20. Relationship With Shopify
Cloud Flow LLC operates its online store and related commerce services using Shopify’s technology platform.
Shopify provides infrastructure that enables Cloud Flow LLC to offer customers online shopping functionality, including certain features related to:
- Website hosting;
- Product management;
- Checkout processing;
- Order management;
- Customer account functionality;
- Payment integrations;
- Security tools;
- Store analytics.
When you interact with Cloud Flow LLC through flowcloud.us, certain personal information may be processed through Shopify and its affiliated services in order to provide, maintain, secure, and improve our services.
Information processed through Shopify may include:
- Contact information;
- Order information;
- Payment-related information;
- Device information;
- Website activity;
- Customer account information;
- Transaction information.
Shopify processes personal information according to its own privacy practices and applicable legal obligations.
For more information regarding Shopify’s handling of personal information, customers may review Shopify’s privacy documentation available through Shopify’s official website.
Cloud Flow LLC is responsible for the collection and use of personal information described in this Privacy Policy for our own business purposes. Shopify may independently process certain information according to its own role as a technology service provider.
21. California Privacy Rights
This section applies to California residents where applicable under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”).
California residents may have certain rights regarding personal information collected by Cloud Flow LLC.
These rights may include:
21.1 Right to Know
California residents may have the right to request information about:
- Categories of personal information collected;
- Categories of sources from which information is collected;
- Business purposes for collecting personal information;
- Categories of third parties with whom information is disclosed;
- Specific pieces of personal information collected about them.
21.2 Right to Delete
California residents may request deletion of personal information collected by Cloud Flow LLC, subject to exceptions provided by law.
Cloud Flow LLC may deny deletion requests when retention is legally required or necessary for legitimate purposes, including:
- Completing transactions;
- Providing requested services;
- Detecting security incidents;
- Protecting against fraudulent activity;
- Complying with legal obligations.
21.3 Right to Correct
California residents may request correction of inaccurate personal information maintained by Cloud Flow LLC.
21.4 Right to Opt Out of Sale or Sharing
California law provides certain rights regarding the sale or sharing of personal information for cross-context behavioral advertising.
Cloud Flow LLC does not sell personal information as a traditional data broker.
Where applicable, customers may request information regarding advertising-related data practices or opt out of certain uses permitted under applicable law.
21.5 Right to Limit Use of Sensitive Personal Information
Where applicable, California residents may have rights regarding certain uses of sensitive personal information.
Cloud Flow LLC only uses sensitive personal information where reasonably necessary for legitimate business purposes or as permitted by applicable law.
21.6 Submitting California Privacy Requests
California residents may submit privacy requests by contacting:
Cloud Flow LLC
Email:
support@flowcloud.us
Phone:
+1 (339) 565-7700
Address:
1860 Victor St
Bronx, NY 10462
United States
Cloud Flow LLC may verify identity before completing requests to protect customer privacy and prevent unauthorized disclosures.
22. Global Privacy Rights
Depending on your location, you may have additional privacy rights under applicable laws.
These may include rights available under:
- United States state privacy laws;
- European privacy regulations;
- United Kingdom privacy regulations;
- Other applicable data protection laws.
Available rights may vary depending on:
- Your location;
- Applicable legal requirements;
- The nature of your relationship with Cloud Flow LLC.
23. European Economic Area and United Kingdom Privacy Rights
For individuals located in the European Economic Area (“EEA”) or United Kingdom (“UK”), applicable privacy laws may provide additional rights regarding personal information.
These rights may include:
- Access to personal information;
- Correction of inaccurate information;
- Deletion of personal information;
- Restriction of processing;
- Objection to certain processing activities;
- Data portability;
- Withdrawal of consent where processing relies on consent.
Where Cloud Flow LLC processes personal information based on consent, individuals may withdraw consent at any time.
Withdrawal of consent does not affect the legality of processing performed before withdrawal.
24. Lawful Bases for Processing Personal Information
Where required by applicable privacy laws, Cloud Flow LLC may process personal information based on one or more lawful grounds, including:
Contractual Necessity
Processing information necessary to provide products and services requested by customers.
Examples:
- Processing orders;
- Managing accounts;
- Providing SaaS access;
- Delivering products.
Legitimate Business Interests
Processing information necessary for legitimate business operations.
Examples:
- Improving services;
- Maintaining security;
- Preventing fraud;
- Managing customer relationships.
Legal Obligations
Processing information necessary to comply with applicable laws and regulations.
Examples:
- Tax requirements;
- Financial records;
- Legal requests.
Consent
Processing information where customers have provided permission where required by law.
Customers may withdraw consent where applicable.
25. International Data Transfers
Cloud Flow LLC may use service providers and technology partners located in different countries.
As a result, personal information may be transferred, stored, or processed outside the country where you live.
Where required by applicable law, Cloud Flow LLC uses appropriate safeguards designed to protect personal information during international transfers.
These safeguards may include:
- Contractual protections;
- Approved transfer mechanisms;
- Security procedures;
- Provider compliance commitments.
26. Complaints and Privacy Concerns
Cloud Flow LLC takes privacy concerns seriously.
If you believe your personal information has been handled improperly, you may contact us directly.
We encourage customers to first contact Cloud Flow LLC so we can investigate and attempt to resolve concerns.
Contact:
Cloud Flow LLC
Email:
support@flowcloud.us
Phone:
+1 (339) 565-7700
Address:
1860 Victor St
Bronx, NY 10462
United States
Depending on your location, you may also have the right to submit a complaint to an applicable data protection authority or regulatory organization.
27. Changes to This Privacy Policy
Cloud Flow LLC may update this Privacy Policy from time to time to reflect:
- Changes in our business practices;
- New products or services;
- Technology updates;
- Legal requirements;
- Regulatory guidance;
- Improvements to transparency.
When changes are made, Cloud Flow LLC will:
- Update the “Effective Date” or “Last Updated” date;
- Publish the revised Privacy Policy on flowcloud.us;
- Provide additional notice where required by applicable law.
Customers are encouraged to periodically review this Privacy Policy to remain informed about how Cloud Flow LLC protects personal information.
28. No Guarantee of Absolute Security
Although Cloud Flow LLC uses reasonable safeguards designed to protect personal information, no electronic system, website, database, or internet transmission can guarantee absolute security.
Customers acknowledge that:
- Internet transmission involves inherent risks;
- Security practices must continually evolve;
- No company can guarantee complete protection against every possible threat.
Cloud Flow LLC continuously evaluates and improves security practices appropriate to our services.
29. Severability
If any provision of this Privacy Policy is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain effective.
30. Entire Privacy Notice
This Privacy Policy represents Cloud Flow LLC’s current privacy practices regarding the collection, use, processing, and disclosure of personal information.
This Privacy Policy should be read together with other applicable Cloud Flow LLC policies, including:
- Terms of Service;
- Return & Refund Policy;
- Cookie Policy;
- Subscription Terms.
31. Contact Cloud Flow LLC
If you have questions regarding this Privacy Policy, personal information practices, or privacy rights, please contact:
Cloud Flow LLC
Website:
https://flowcloud.us
Email:
support@flowcloud.us
Phone:
+1 (339) 565-7700
Business Address:
Cloud Flow LLC
1860 Victor St
Bronx, NY 10462
United States