Privacy policy

Privacy Policy

Effective Date: July 9, 2026

Website: https://flowcloud.us


1. Introduction

Cloud Flow LLC (“Cloud Flow,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers, visitors, users, and business partners.

This Privacy Policy explains how Cloud Flow LLC collects, uses, processes, stores, protects, and discloses personal information when you:

  • Visit our website located at flowcloud.us;
  • Create an account;
  • Purchase products or services;
  • Subscribe to our SaaS services;
  • Download digital products;
  • Purchase physical products;
  • Contact customer support;
  • Interact with our website, applications, platforms, or related services.

Cloud Flow LLC operates a technology and commerce platform offering SaaS solutions, digital products, and physical products. Our website and related services are designed to provide customers with access to software tools, digital resources, online services, and physical goods.

This Privacy Policy describes our privacy practices and your rights regarding your personal information.

This Privacy Policy applies together with our other applicable policies, including our Terms of Service and Return & Refund Policy.

If there is any conflict between this Privacy Policy and another agreement regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control with respect to privacy-related matters.

By accessing or using any service provided by Cloud Flow LLC, you acknowledge that you have read, understood, and accepted the practices described in this Privacy Policy.


2. Information About Cloud Flow LLC

The services described in this Privacy Policy are operated by:

Cloud Flow LLC

Website:
flowcloud.us

Email:
support@flowcloud.us

Phone:
+1 (339) 565-7700

Business Address:

Cloud Flow LLC
1860 Victor St
Bronx, NY 10462
United States

For privacy-related questions, requests, or concerns, customers may contact Cloud Flow LLC using the information above.


3. Meaning of Personal Information

For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, references, or can reasonably be linked to an identifiable individual.

Personal information does not include information that has been:

  • Anonymized;
  • Aggregated;
  • De-identified;
  • Modified so that it can no longer reasonably identify an individual.

Depending on how you interact with Cloud Flow LLC, applicable laws, your location, and the services you use, we may collect and process different categories of personal information.


4. Personal Information We Collect

Cloud Flow LLC may collect the following categories of personal information.


4.1 Contact Information

We may collect contact details such as:

  • Full name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Shipping address;
  • Business address;
  • Account contact information.

We collect this information when you:

  • Create an account;
  • Place an order;
  • Subscribe to services;
  • Contact support;
  • Request assistance;
  • Communicate with us.

4.2 Account Information

When you create an account or use Cloud Flow LLC services, we may collect account-related information, including:

  • Username;
  • Password credentials;
  • Account preferences;
  • Security settings;
  • Profile information;
  • Service configuration information.

Customers are responsible for maintaining the confidentiality of their account credentials.


4.3 Payment and Transaction Information

When you purchase products or services from Cloud Flow LLC, payment information may be collected or processed.

This may include:

  • Payment card information;
  • Debit card information;
  • Billing details;
  • Transaction history;
  • Payment confirmations;
  • Purchase records;
  • Subscription information.

Cloud Flow LLC uses third-party payment processors to securely process payments.

Cloud Flow LLC does not store complete payment card numbers unless specifically permitted through secure payment systems used by our providers.


4.4 Order Information

We may collect information related to purchases, including:

  • Products viewed;
  • Products added to cart;
  • Products purchased;
  • Subscription selections;
  • Digital product access;
  • Returns;
  • Exchanges;
  • Refund requests;
  • Order history.

This information helps us:

  • Complete transactions;
  • Provide customer support;
  • Manage accounts;
  • Improve our services.

4.5 Communications Information

When you communicate with Cloud Flow LLC, we may collect information contained in your communication.

Examples include:

  • Customer support messages;
  • Emails;
  • Phone communications;
  • Feedback;
  • Reviews;
  • Questions;
  • Requests.

We use this information to respond to customers and improve our services.


4.6 Device and Technical Information

When you access our website or services, we may automatically collect certain technical information, including:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Network information;
  • Device identifiers;
  • Website activity;
  • Pages visited;
  • Referring website information.

This information helps us:

  • Maintain website functionality;
  • Improve security;
  • Analyze performance;
  • Prevent fraudulent activity.

4.7 Usage Information

We may collect information regarding your interaction with our services, including:

  • Features used;
  • Pages viewed;
  • Search activity;
  • Navigation patterns;
  • Session information;
  • Service preferences.

This information helps Cloud Flow LLC improve user experience and develop better products.


5. Sources From Which We Collect Personal Information

Cloud Flow LLC may collect personal information from the following sources:


5.1 Directly From You

We collect information directly from you when you:

  • Create an account;
  • Purchase products;
  • Subscribe to services;
  • Complete checkout;
  • Submit forms;
  • Contact customer support;
  • Provide feedback.

5.2 Automatically Through Technology

We may automatically collect information through:

  • Cookies;
  • Web analytics technologies;
  • Browser technologies;
  • Tracking technologies;
  • Similar tools.

These technologies help us understand how visitors use our website and improve our services.


5.3 From Service Providers

We may receive information from third-party service providers that support our operations, including providers responsible for:

  • Payment processing;
  • Hosting;
  • Website operation;
  • Analytics;
  • Customer support;
  • Shipping;
  • Fraud prevention;
  • Security services.

5.4 From Business Partners and Third Parties

We may receive information from third parties where permitted by law, including:

  • Marketing partners;
  • Technology providers;
  • Advertising partners;
  • Business partners.